IMPS FAQ's

The outward charges applicable for IMPS facility from May 01, 2024 are mentioned below:

You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).

How long does it take for the money to get credited into the beneficiary account?

For successful UPI transactions, funds get credited into the beneficiary's account instantaneously.

What is the limit for IMPS transfer?

IMPS iMobile: Account Number IFSC - Minimum Re. 1 and Maximum Rs. 5lakh

IMPS iMobile: Mobile Number MMID - Minimum Re. 1 and Maximum Rs. 10,000.

If my IMPS transaction has failed, how will I get my money back?

If the IMPS transaction is failed/ void / timed out, request you to check after transaction +2 working days, the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account, call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

What are the IMPS timings?

IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions. Service is available 24x7, throughout the year, including Sundays and any bank holiday.

What are the different methods of transferring money through IMPS?

You can use the below mentioned methods for transferring money through IMPS:
1. Using an Account Number & the IFSC code
2. Using Mobile Number and Mobile Money Identifier (MMID)

How can I track my IMPS Transaction ?

Every successful IMPS transaction can be tracked by RRN Number or Transaction reference number.

Login to your Internet Banking Account > Payments & Transfer > Transaction Status > View Completed Transactions.

How much time does an IMPS transaction take?

For successful transactions, the funds get credited into the beneficiary's account instantly.

Is it necessary to add the payee for an IMPS transaction?

No. If you are a registered mobile banking customer of ICICI Bank, no more registrations are required.
IMPS service is available without registration over iMobile, using the option of 7-digit MMID and the 10-digit mobile number of the beneficiary.

How much time does it will take for the beneficiary to receive the funds transferred through IMPS?

For successful transactions, the funds get credited into the beneficiary's account instantly.

Can I use IMPS through iMobile banking?

Yes. To send money using iMobile:

Login to ICICI Bank iMobile > Select Bank Account Menu > Select the Bank Account from which you wish to transfer money > Select IMPS (Insta FT) from the menu > Enter the beneficiary's 10 Digit Mobile Number, 7 Digit MMID and desired transfer amount > Confirm > Enter the grid values from your ATM/ Debit card > Get receipt of transaction along with Transaction Reference Number.

Is there any limit on the value of transactions when I am sending money using IMPS through iMobile?

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

What is IMPS ?

Immediate Payment Service (IMPS) is an interbank electronic instant mobile money transfer service through mobile phones. IMPS helps you access your Bank Account and transfer funds instantly. The beneficiary account is credited immediately when a Fund Transfer request is made through your Mobile phone / Internet Banking. This service is available 24x7, throughout the year including Sundays and any bank holiday.

You will need a 7 digit MMID* (Mobile Money Identifier) number to transfer funds via IMPS.

For more details, we request you to refer to the below link.

Is there any limit on the value of transactions when I am receiving money using IMPS through iMobile?

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

What happens in case I enter a wrong beneficiary mobile number when sending money ?

The beneficiary details required to send money are mobile number and MMID. Before funds are credited into an account, the corresponding mobile number and MMID are verified. Only when both - the mobile number and the MMID - of the beneficiary match, funds are debited from your account and credited to the beneficiary. Else, the transaction fails and, no money get debited from your account.

Can I send money from an ICICI Bank Savings account to another account in any other bank?

Yes, you can transfer money from your ICICI Bank account to a beneficiary who has an account within the IMPS participating banks.

We request you to follow the below steps to add the Non ICICI bank Payee in your account.

Internet Banking:

Logon to Internet Banking with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add other bank payee "> Enter the required details and submit it.

iMobile:

IMobile: Once you Login to Imobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

When sending money, how do I come to know that my account is debited and the money has been credited in the beneficiary's account ?

You will get an amount debited SMS on your registered cell phone on successful completion of the transaction.

How do I pay through IMPS?

Process to make payment of credit card amount outstanding through IMPS:

Step 1:

A. Download the Mobile Banking Application provided by your Bank and login to Mobile Banking

Step 2:

A. Click on Bank Account.
B. A separate link for IMPS will be available.
C. Click on IMPS and then select Merchant Payment.

Step 3:

A. Enter your Bank Account Number to be debited under 'Source Account' field: xxxxxxxxxxxx
B. Enter the Merchant Mobile Number 7506612221 for ICICI Bank Credit Cards
C. Enter the Mobile Money Identifier (MMID) 9229001 for ICICI Bank Credit Cards
D. Enter the Amount (INR) that you wish to pay: xxxx.xx
E. Enter your ICICI Credit Card Number under ‘Payment Reference Number’ field: xxxx xxxx xxxx xxxx

Step 4:

A. Select Go
B. You will receive the transaction confirmation on your screen.

Step 5:

A. Click on Confirm.
B. Post confirmation, the Transaction details will be displayed on the screen.
C. You will receive an SMS confirming the transaction.

The payment will be credited within 24 hours on your ICICI Bank Credit Card Account.

To view the list of Banks participating for IMPS Merchant Payment, visit our website www.icicibank.com>Payments>Click to Pay>IMPS Credit Card Payment.

How can I add a beneficiary for IMPS?

Adding a beneficiary for IMPS is similar to adding the payee online for NEFT & RTGS. You can add the payee if you are doing a transfer with IFSC code. Follow the below steps for adding a payee:

Login to your Internet Banking account> select the option 'Payment & Transfer> fund transfer> An account in other bank through NEFT, RTGS or IMPS with IFSC code> select this option for adding a payee

You can transfer with the 7-digit MMID and the 10-digit mobile number of the beneficiary. There is no pre-registration required for the beneficiary.

Also customer can add payee through Imobile as well. Customer has to follow below step for adding payee Login to Imobile>fund transfer>Outside ICICI bank>IMPS>Add new Payee

What are the benefits of IMPS Fund transfer service over other banking channel ?

IMPS is a faster way to do a fund without adding a payee. IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions.

What is MMID Number?

Mobile Money Identifier (MMID) is a 7 digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all these could be linked to a single registered mobile number. Every customer will get their own unique MMID number. You can get your MMID Number from

Internet Banking:
Login to your internet banking account > Fund Transfer option > generate/ retrieve MMID

iMobile:
Login to iMobile> Click on Accounts & Deposits> Click on account number>More options>My Account details

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

ICICI Bank Branch :
Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

When can the beneficiary use the funds received through IMPS ?

The beneficiary can use the funds immediately on receipt of credit in the account.